Frequently Asked Questions Plus+
We primarily service PCs and laptops (Windows), and we can also provide support for peripherals, home/small office networks, printers, and common configurations. If your case requires a specific specialist (for example, advanced recovery), we will let you know from the start.
PCEP (PC Enhance Pro) is the holding brand that organizes three service lines: EIHSF (Evolucion Integral para Hard, Soft y Firmware) equipment maintenance and upgrades, PCIS (Process Consulting Improvement System) systems, automation, and business continuity, and BSS (Brain Serenity Support) technology support for institutions with critical operations. You contact PCEP, and we assign you the appropriate unit.
You don’t have to decide. Just tell us what’s happening (symptoms, objective, and urgency), and PCEP will triage your issue and direct you to the appropriate service:
.PC problems / performance / upgrades → EIHSF
.Systems / CRM / automation / databases → PCIS
.Institutional operations with ongoing support and document management → BSS
PCEP offers comprehensive technical support: diagnostics, preventive/corrective maintenance, upgrades (RAM/SSD and other components), performance optimization, software installation and configuration, basic data backup and recovery, and security and stability enhancements. Support for automation and systems can also be included as needed.
EIHSF focuses on the physical aspects of the equipment: diagnostics, maintenance, upgrades (RAM/SSD), optimization, and stability of the PC/laptop and its immediate environment.
PCIS focuses on the operational and systems aspects: CRM, web design, databases, lightweight automation, integrations, and configurations to ensure 24/7 operation with web and/or cloud support when applicable.
BSS is geared towards organizations that need order, compliance, and continuity: for example, small mental health institutions, daycare centers, private schools, and environments where daily operations cannot be interrupted. The focus is on operational support, documentation, and technological stability to reduce friction and risk. This includes thematic planning and activity plans (all in printed documentation).
Both options are available. We can provide on-site support (at your home or business) or provide the equipment for you to work in a controlled environment. We recommend the option that best suits the type of problem, its urgency, and the level of intervention required.
It depends on the case and the unit:
EIHSF: can be on-site or with the equipment provided for you to work in a controlled environment.
PCIS: typically combines standardization and ongoing support, with remote assistance and on-site visits when needed.
BSS: is usually remote (web/cloud) and conducted through scheduled sessions.
It depends on the diagnosis. As a reference: common optimizations and adjustments are usually resolved the same day; upgrades and installations may require more time depending on component availability and testing. After the diagnosis, we will provide you with a realistic timeframe before proceeding.
First, we’ll gather your case information (symptoms, device model, urgency). Then, we’ll conduct an initial review and provide you with a clear recommendation: what the best course of action is, why, and the estimated cost. We won’t proceed with any additional work without your approval.
Yes. For users, families, and small businesses, we offer recurring (monthly) support plans that include scheduled maintenance, preventative checks, remote assistance when applicable, and priority support. It’s the most efficient way to avoid failures and downtime.
Yes. PCEP can offer monthly plans depending on the unit: scheduled maintenance with EIHSF, operational continuity with PCIS, and structured institutional support with BSS. This reduces failures, improvisation, and downtime.
Communication through the channels, with the equipment model, a brief description of the problem and if you have error messages or photos, is enough to guide you quickly.
Yes, the warranty depends on the type of service and the components installed. We’ll provide you with the details in writing when we give you a quote.